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View our new properties for 2012/2013!

Letting Process

Details of our student letting process for 2012/2013.

Move In / Move Out

Find out what to do on move in / move out day.

Move In / Move Out

 

Moving In

At least one month prior to your contract start date, we will place on the front page of our website, the allocated dates we will open our designated meeting office Hayes House, for you to collect your keys.

If you are not available on these dates to collect your keys, we can make individual appointments.  All appointments must be made with our office at least 1 day in advance of you arriving to Lincoln. They also must be within office hours Monday to Friday 9am-4.30pm, as we do NOT open our meeting office in Lincoln on a daily basis and do not want you to be disappointed or frustrated that we are not there for you to just drop in.

Upon collection of your keys you are provided with the intruder alarm codes, internet passwords and telephone numbers, etc. The first person collection keys for the house will also be issued the inventory, this MUST be returned to us no later than seven days after the last person has collected their keys, otherwise it will be deemed as correct.

Once you arrive at your property, there will be service manual usually found in the lounge of each property. This provides you with the user guides to all of the appliances, boilers and timers etc, it also provides many useful telephone numbers for Lincoln City council, Lincoln University and emergency callout numbers.

If you have any difficulties in understanding how to work or operate anything in the property, we are only a phone call away and will happily arrange a visit by a member of staff to explain.

 

Moving Out

Tenants leave the properties at different times and therefore should return their keys to us individually.

It is your responsibility to return your keys to us, do not rely on someone else doing this for you!

We would ask that you contact the office at least the day before you intend to leave the property to arrange an appointment for us to meet you at Hayes house, for you to sign your keys back in to us personally.

If you are leaving the property out of office ours we can make alternative arrangements with you, we will require as much notice as possible.

We do expect to find the property in the same condition and cleanliness as you received it at the start of the tenancy (fair wear and tear is taken into consideration on our final house inspections).

We will send you a letter in advance to remind you of your contractual obligations as the last thing we want to have to do is CHARGE/INVOICE you once you have left the property.

We expect you to have vacated the property by 12 noon on the last day of your contract.

Please see below some pointers we advise you of, to prevent any unnecessary charges.

• Ensure that all rubbish is removed from the property.  Please do not leave bags at the rear of the property and expect the last person that leaves to remove the rubbish, please place all rubbish in the bins and put out for collection in advance of you all leaving. We will invoice all tenants if rubbish is left at the property even in the bins at a cost of £6 per bag and a charge of £30 for any electrical items left including mobile phone chargers, TV’s, printers, computers etc.

• Let us know, in advance, when you will be leaving the property so we can arrange for you to return your keys to us. Do not leave keys with your co-tenants and expect that they will hand them in, it is your responsibility.  If keys are not returned we will invoice you not only for the keys but for a change of lock to the bedroom and front door and to have all the keys cut for the locks at cost of £100 per lock.

• Please make sure that the property is in the same state of cleanliness as it was in when you moved in.  This means that the cooker top and oven should be cleaned, the microwave, the fridge, the washing machine, the dishwasher should all be cleaned and the freezer should be defrosted (not just turned off, but defrosted, cleaned out and turned back on, please refer to your manual).  Bathrooms, lounges, bedrooms, corridors and stairs should all be dusted, wiped and hovered.  We will invoice all tenants if the property is not clean and tidy when the last set of keys are handed in, no matter what date you left.

• Please ensure that you arrange for your mail to be forwarded to your new address as we are unable to forward or collect items of mail from the property.

• Any belongings left at the property after the end of contract will be disposed of and you will be invoiced.

 

Find Out More:

- FAQ
- What's Included
- Outstanding Properties
- Safety Features
- Arrange A Viewing
- Application Process
- Sample Contract
- Move In / Move Out